Last updated: August 25, 2026
Falling West respects your privacy and is committed to protecting the personal information you provide when visiting or shopping at FallingWest.com.
This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you.
1. Information We Collect
We may collect personal information when you visit our website, place an order, contact us, or otherwise interact with Falling West.
This may include:
- Name
- Billing and shipping address
- Email address
- Telephone number, if provided
- Order and purchase information
- Products viewed or added to your cart
- Customer service communications
- IP address
- Browser and device information
- Website usage and analytics data
Payment information is processed securely by third-party payment providers. Falling West does not store complete credit card numbers on its own servers.
2. How We Use Your Information
We may use your information to:
- Process and fulfill orders
- Arrange shipping and delivery
- Send order confirmations and updates
- Provide customer support
- Process returns or refunds
- Maintain and improve FallingWest.com
- Analyze website traffic and customer interactions
- Detect fraud, abuse, or security issues
- Comply with legal, tax, and accounting obligations
- Promote Falling West products and content where permitted by law
3. WooCommerce and Website Services
FallingWest.com uses WordPress and WooCommerce to operate our online store.
Information submitted through our store may be processed by WooCommerce and related website services as necessary to provide shopping cart, checkout, account, order management, and other ecommerce functionality.
4. Order Fulfillment
Falling West works with third-party fulfillment and production providers, including Printify and its associated print providers.
When necessary to produce and deliver an order, information such as your name, shipping address, order details, and purchased products may be provided to these companies.
These providers receive only the information reasonably necessary to fulfill your order and provide related services.
5. Payment Processing
Payments are processed by third-party payment processors available through our checkout.
Payment processors may collect and process information such as your billing details and payment information according to their own privacy policies and security procedures.
Falling West does not directly store your complete payment card information.
6. Cookies and Similar Technologies
FallingWest.com may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember shopping cart information
- Understand how visitors use the website
- Measure traffic and performance
- Improve the customer experience
- Support marketing and advertising activities where applicable
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.
7. Analytics
We may use analytics services, including Google Analytics, to understand how visitors use FallingWest.com.
These services may collect information such as:
- Pages visited
- Approximate geographic location
- Device and browser type
- Referral source
- Time spent on the website
- Website interactions
- Purchase and conversion activity
Analytics information helps us understand website performance and improve the Falling West shopping experience.
8. Social Media and Platform Integrations
Falling West may use social-media platforms and their APIs to create, publish, schedule, manage, and measure content relating to Falling West products.
These platforms may include Pinterest, Instagram, TikTok, and other social-media services.
Pinterest Integration
Falling West may use the Pinterest API to create, schedule, publish, and manage Pins on our own Pinterest business account.
Our Pinterest integration is an internal business tool used to manage Falling West content. It is not intended to access or collect Pinterest account information belonging to Falling West customers.
Information processed through Pinterest is subject to Pinterest’s own terms, developer policies, and privacy practices.
Other Social Platforms
Falling West may also use platform tools or APIs provided by Instagram, TikTok, and other social-media services to manage content published through Falling West accounts.
Use of these services is also subject to the privacy policies and terms of the applicable platform.
9. Product Links and Marketing Content
Social-media posts, advertisements, emails, or other marketing content may contain links to FallingWest.com product pages.
When you follow one of these links, we may use analytics or tracking information to understand how visitors found our website and how our marketing performs.
10. Sharing of Personal Information
We may share personal information with service providers when reasonably necessary to operate our business.
These may include:
- Ecommerce and website service providers
- Payment processors
- Print and fulfillment providers
- Shipping and delivery providers
- Analytics providers
- Email and communication providers
- Fraud-prevention and security providers
- Professional advisers where necessary
- Government or legal authorities where required by law
We do not sell personal information to third parties for their own independent use.
11. Data Retention
We retain personal information for as long as reasonably necessary to:
- Complete transactions
- Provide customer service
- Maintain business and accounting records
- Resolve disputes
- Prevent fraud
- Meet legal and regulatory requirements
Retention periods may vary depending on the type of information and the reason it was collected.
12. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
13. International Service Providers
Some of the service providers used by Falling West may operate or store information outside of Canada.
As a result, personal information may be processed in another country and may be subject to the laws of that jurisdiction.
14. Your Privacy Rights
Depending on where you live, you may have rights relating to your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Withdraw consent where applicable
- Ask questions about how your information is used
Some information may need to be retained where required for legal, tax, accounting, fraud-prevention, or legitimate business purposes.
15. Children’s Privacy
FallingWest.com is not intended to knowingly collect personal information from children who are not legally permitted to make purchases or provide personal information without appropriate consent.
If we learn that personal information has been collected from a child contrary to applicable law, we will take reasonable steps to delete it.
16. Third-Party Websites
FallingWest.com may contain links to third-party websites or services.
Falling West is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices, service providers, legal requirements, or platform integrations.
The latest version will always be posted on this page with the updated revision date.
18. YouTube API Services
Falling West Social Manager uses YouTube API Services to connect to and upload videos to an authorized YouTube channel.
When YouTube access is authorized, Falling West Social Manager may access basic YouTube channel information needed to verify the connected channel and may upload videos that the authorized user chooses to publish. Falling West Social Manager does not receive or store your Google or YouTube password.
OAuth authorization credentials, including a refresh token, may be stored securely on the Falling West server so authorized YouTube uploads can be performed after the user is no longer actively using the application. These credentials are used only for the YouTube functionality authorized by the user.
Users may revoke YouTube access at any time by using the Disconnect YouTube control within Falling West Social Manager. Disconnecting revokes the Google/YouTube authorization and deletes the stored YouTube connection credentials and channel connection data from the Falling West server.
Users may also revoke access through their Google Account security permissions.
Users may request deletion of YouTube API data stored by Falling West by contacting support@fallingwest.com. Such data will be deleted as soon as reasonably possible and no later than 7 calendar days after a valid deletion request. Deleting data stored by Falling West does not delete videos or other information stored directly by YouTube.
Falling West Social Manager does not sell, rent, or share YouTube API data with advertisers or unrelated third parties.
Use of YouTube features is also subject to Google’s Privacy Policy and YouTube’s Terms of Service.
19. Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, contact:
Falling West
Email: support@fallingwest.com
Website: FallingWest.com