At Falling West, each product is made to order specifically for you. Because our products are produced after an order is placed, we are unable to accept returns or exchanges for incorrect size selections, color choices, or changes of mind.
Please review the product description and sizing information carefully before placing your order.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery.
We’ll make it right.
When contacting us, please include:
- Your name
- Order number
- A description of the issue
- Clear photos showing the problem
Depending on the issue, we may offer a replacement or refund.
Wrong Size or Color Ordered
Because every item is made to order, we cannot offer refunds, returns, or exchanges if the wrong size or color was selected when placing the order.
Please check the sizing information on the product page before completing your purchase.
Order Changes and Cancellations
Orders enter production shortly after they are placed.
If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee that changes or cancellations can be made once production has started.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an error in your shipping information, contact us immediately. Once an order has entered production or shipped, we may not be able to change the delivery address.
Additional costs associated with reshipping an order because of an incorrect address may be the customer’s responsibility.
Lost or Missing Packages
If your tracking information shows a delivery problem or your package has not arrived within the expected delivery timeframe, please contact us so we can investigate.
How to Contact Us
For any problem with your order, please use our Contact Us page or email:
Please include your order number whenever possible so we can assist you faster.
Questions Before Ordering?
If you’re unsure about sizing, colors, or a product before ordering, contact us first. We’re happy to help you choose before your item goes into production.